Qualified instructors deliver instruction in the classroom, on the job, and in a variety of settings. Additional assistance includes educating and evaluating student progress; analyzing training technique efficacy; producing training materials in collaboration with subject matter experts as needed; and offering feedback and curriculum changes. Higher Ground Solution instructors provide educationally sound products and programs that comply to predefined customer standards.

Instructors and analysts provide course development support services, such as collaborating with subject matter experts on traditional, distance, and blended learning courses to assist in the creation, revision, and improvement of training. Support also includes creating course material and objectives, determining the most effective training approach, creating assignments and activities, evaluating the efficacy of the training, and readjusting to achieve objectives.

Customers receive operational, maintenance, and sustainment training for new equipment and Automated Information Systems (AIS), such as the Property Book Unit Supply Enhanced and the National Guard Bureau's Joint Lessons Learned Information System (JLLIS), from qualified instructors. New equipment training sessions are available to assist in the operation, maintenance, and upkeep of new items or instruments. Workers are provided with adequate safety procedures, operational setup and disassembly instructions, inspection guidelines, testing procedures, Preventive Maintenance Checks and Services (PMCS), troubleshooting techniques, and the necessary technical qualifications and skills.

Maintaining effective strategy and worker performance requires thorough knowledge management. Lessons Discovered Customers can utilize consolidation support services to gain a 'big picture' examination of operational activities, processes, and procedures. Trends, competencies, and capacities are identified through research and analysis to generate goal-oriented initiatives. Conducting research and data collection on past functions, processes, and procedures, analyzing findings, and integrating outcomes in collaboration with subject matter experts and stakeholders are all examples of the support provided.